Refund Policy
Bought your first credit pack and it isn't working out? If it's within 7 days of purchase and you've used 30 credits or less, you can request a refund. We refund the pack price minus payment processing and refund fees (about 3.9% + $1.50).
Who can request a refund
- Your account's first credit-pack purchase;
- requested within 7 days of purchase;
- with 30 credits or less used since that purchase.
VIP passes start the moment you pay and aren't covered by this refund rule. If a pass didn't work for you, contact us and we'll review it under "Other cases" below.
How to request a refund
Request it from the Account page in the app, or email [email protected] from the email on your account with your order number. We review requests within 3 business days. Approved refunds go back to your original payment method through our payment provider; your bank may take 5–10 business days to show it.
Other cases
Outside these conditions we review requests case by case, for example if the Service didn't work on your system. Tell us what happened and we'll look into it. Rights you have under local consumer law are not affected.
After a refund
The refunded credits are removed from your balance; a refunded VIP pass ends early by the days it added. If you open a chargeback instead of contacting us, we may pause the account while the dispute is reviewed.